The Enterprise Unified Communications (UC) Solutions Architect will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested and integrated into UC enterprise services. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, in order to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems. This position is the Tier3 Expert in the design, implementation, and operation of Enterprise Unified Communications core infrastructure technologies and equipment. This position is responsible for providing oversight of global operations, maintenance and continuous improvement of Unified Communication services on a fast-paced U.S. government contract, with a focus on providing a high-quality customer and end user experience.
Must be local to the office. Some telecommuting allowed through December 2021
Roles and Responsibilities
Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed and delivered
Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance
Lead the integration and interoperability of UC with multiple applications and platforms
Provide support and assistance in UC fault isolation and performance management processes as requested
Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function
Liaison with internal and external technical resources to define optimum solutions to quality challenges
Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services
Provide training, webinars, whitepapers as necessary to customers and on demand
Communicate proactively and effectively with customers
Required Education, Experience, and Skills
Bachelors degree in Computer Science, Management Information Systems, or related field and 7-8 years related experience or a Master’s degrees in in Computer Science, Management Information Systems, or related field and 7 years related experience
7 years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)
5+ years leading UC technology initiatives in global enterprises
Extensive experience with the following UC solutions – Polycom, Cisco, Avaya, and vBrick
Skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning
Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures
Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes
Experience with architecting, delivering, and troubleshooting UC related technologies, such as telephony/voice mail, QFlow, video streaming, video teleconferencing, enterprise web conferencing, enterprise PBX platforms, SIP Trunking, Call Recording, Instant Messaging, Chat, and Presence, digital signage, EFax, Space Management Reservation System, and call center
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Experience with Agile/DevOps processes
Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.
Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Some local travel required
Desired Education, Experience, and Skills
US Citizen with DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1 - 4 support role
This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8.
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.