AV Technician III

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a AV Technician III joining our team to support GDIT activities at our Falls Church, VA office.

At GDIT, people are our differentiator. As a AV Technician III you will be trusted to work on supporting, maintaining, installing our UcaaS conference room and events environment. In this role, a typical day will include:

• Operate, maintain, and troubleshoot systems used for Unified Communication (UC) services, room scheduling, and digital signage; including performing health audio/video checks, performance enhancements, and level-setting, scheduling UC sessions, training personnel in the operation of equipment and UC platforms, and other services related to UC and A/V.
• Provide assistance to users, including executive staff, in conducting live UC sessions, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair.
• Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V events.
• Work in collaboration with vendors in support of A/V installation and maintenance.
• Install new A/V system and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and programming sophisticated control equipment.
• Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras.
• Assess and provides troubleshooting to all UC services. Troubleshooting includes, but is not limited to: diagnosis, repair, maintenance, and installation.
• Review the ServiceNow ticket queue to identify issues that need to be addressed. Works through the ticket queue.  Resolves tickets within established SLAs.
• Adapt to new equipment and techniques as necessary.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Ability to work well as part of a team, communicating professionally both orally and in writing.  Coordinate with users, IT staff, and management as needed.
• May coach and provide guidance to less-experienced professionals techs.
• Participates in special projects as required.
• Perform other duties as assigned.

WHAT YOU’LL NEED:

• Requires an AA/AS and 3 years of experience or in lieu of a degree 5 years of related experience
• Comprehensive knowledge of the principles, methods, and techniques used in AV troubleshooting and support
• Comprehensive knowledge of related software and hardware i.e., Zoom, Teams, WebEx, Poly, Crestron, Biamp, Shure, QSC, Logitech, Barco, Cisco, Aver, Vaddio, Planar, and Chief.