Help Desk Technician II

Clearance Level
Secret
Category
Help Desk
Location
Scott AFB, Illinois
Onsite Workplace
Key Skills For Success

Computer Hardware

Help Desk Support

Technical Support

REQ#: RQ171086
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

General Dynamics Information Technology is seeking HelpDesk Specialist in the greater St Louis, MO area at Scott Air Force in Illinois. The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret).  
 

We are GDIT.  GDIT provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.

Key responsibilities will include:

  • Provides end-user software and hardware troubleshooting.

  • Receives calls and records user data using Remedy software.

  • Gathers data for creation of user accounts and guides new users through mandatory training.

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Administers e-mail, Microsoft office, etc.

  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

  • Maintains current knowledge of relevant technology as assigned.

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • May route calls to product line specialists, application, or system support specialists.

  • Maintains and updates records and tracking databases.

  • Provides back-up assistance on other accounts as needed

  • Alerts management to recurring problems and patterns of problems.

  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.

  • Provides end-user software and hardware troubleshooting.

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Assists in the administration of e-mail, Microsoft office, etc.

  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Qualifications:

  • HS/GED, 1+ years of experience

  • Active DOD Secret Clearance

  • Security+ Certification / IAT Level II certification / Information Assurance Technical (IAT) Level II Certification (i.e.: Security+ CE)  

GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.