Sr Help Desk Technician / Systems Admin - Active Top Secret required

Clearance Level
Top Secret
Category
Systems Administration
Location
Washington, District of Columbia
Onsite Workplace
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Key Skills For Success

Active Directory (AD)

Communication

Computer Servers

REQ#: RQ141174
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Sr Help Desk Technician / Systems Admin - Active Top Secret required

Transform technology into opportunity as a SENIOR HELP DESK TECHNICIAN / SYSTEMS ADMIN with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Sr Help Desk Technician / Systems Admin, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As a Sr Help Desk Technician / Systems Admin, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Sr Help Desk Technician / Systems Admin joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A SR HELP DESK TECHNICIAN / SYSTEMS ADMIN WILL MAKE AN IMPACT:

  • Be part of a Tier 2 Help Desk for the enterprise. Act as the front facing entity for the division, including triaging all tickets and responding to technical inquiries related to the various services own by the division. In addition, provide Tier 2 technical support and troubleshooting services before escalating to the respective Tier 3 shops.

  • Assist with account management for end-users and administrators through Active Directory. Separately, enrolling account certificates onto smart tokens.

  • Image certain laptops and desktops for the division and Tier 1.

  • Assist in the complete operation and management of four IT services own by the Tier 2 Help Desk and used throughout the Enterprise.

  • Act as an agile response team for all short notice issues pushed down from division Leadership.

  • Develop technicians for possible advancement to select Tier 3 sections​ by completing an in-house multi-tier training plan. In addition, serve as a technical and functional training expert for our government counterparts.

WHAT YOU’LL NEED TO SUCCEED:

  • Education: AA/AS or equivalent

  • Required Experience: 5 years of system administrator experience

  • Required Technical Skills: DoD 8570 Compliance (Security+, CISSP, etc.)

  • Security Clearance Level: Active Top Secret with SCI Eligibility

  • Location: On Customer Site, Washington, District of Columbia

GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

#JET
#GDITPriority

Work Requirements
Years of Experience

4 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

10-25%

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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