Help Desk Technician (Tier I & Tier II)
Computer Technical Support
Help Desk Operations
Microsoft Windows
Technical Support
REQ#: RQ139186
Public Trust: NACLC (T3)
Requisition Type: Regular
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job Description
Seize your opportunity to make a personal impact as a Help Desk Technician, supporting U.S. Army Medical Materiel Development Activity (USAMMDA)
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. GDIT's work depends on a Help Desk Technician joining our team to support the activities.
HOW YOU WILL MAKE AN IMPACT:
- Responsible for providing Tier I & Tier II computer technical support received through phone calls, and tickets
- Responsible for troubleshooting Windows 10 OS, Microsoft Office 365 Suite, various software applications, and hardware support issues by identifying problems, investigating causes, and recommending solutions
- Expected to work with hardware suppliers and software companies used within our environment to investigate problems and resolve issues
- Provides a high level of customer service when interacting with the user base
- Support and provide feedback to ensure continual process improvement
WHAT YOU WILL NEED TO SUCCEED:
- Education: High School Diploma/GED; Associates degree preferred
- Required Experience: 3+ years of directly related experience supporting help desk operations supporting Windows OS operating system environments
- Required Technical Skills: Experience troubleshooting Microsoft Operating System and Office 365 product suite; A+ Certification or ability to obtain within 30 days of employment; Technical knowledge of computing laptop hardware and technologies
- Security Clearance Level: Active NACLC (T3) required
- Required Skills and Abilities: Ability to work independently in order to solve technical problems
- Location: Ft Detrick/Frederick, Maryland
- U.S. Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#GDITPriority
#MilitaryHealthGDITJobs
#GDITFedHealthJobs
#GDITHealthSystems
Work Requirements
3 + years of related experience
* may vary based on technical training, certification(s), or degree
A+ CE - CompTIA
None
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.