GDIT is seeking a Unified Communications (UC) Engineer for our National Cancer Institute (NCI) client in Rockville, MD. The UC Senior Engineer's role is to ensure the stability, integrity, and efficient operation of the voice and network systems that support core organizational functions.
You will help identify and resolve issues in order to maximize the benefit of IT systems investments. This role will support a large UC cluster with 9,000 end devices and users.
Responsibilities and Job Functions:
Interact and troubleshoot with vendors
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
Ensure system connectivity and seamless integration of all voice and network related software/hardware
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
Ensure compatibility and interoperability of in-house computing systems
Coordinate and perform in-depth tests, including end-user reviews for modified and new systems
Monitor and test system performance, including preparing and delivering system performance statistics and reports
On-Call responsibilities, which includes after-hours maintenance
Other duties and projects as may be periodically requested by senior management
Required Qualifications and Skills:
BS or equivalent in IT Management related field and five years related experience
Active Cisco certification (CCNA or CLCOR)
Proficiency with SIP routing
Experience providing Tier 3 end user support
Expertise with Cisco Unified Contact Center Express (UCCX/UCCE)
Experience with Cisco UCS C240 M4 Rack Server
Experience with Webex and Webex app
Must be able to obtain a NIH Public Trust
Attributes for Success:
Excellent verbal and written communication skills
Experience working collaboratively in a team-oriented environment.
Must have excellent oral and written communication and listening skills.
Good analytical and creative problem-solving abilities
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.