Unified Communications Services Engineer – SEVN - TS/SCI w/ Poly

We are seeking highly motivated engineers with a thirst for learning, in support a geographically dispersed, state of the art systems supporting our customer’s enterprise Unified Communications services. Candidates with proven depth creating solutions with Cisco Unified Communications Manager, VoIP, and PBX will be positioned for success in our organization.  The selected candidate will design, build and deploy, and administer large scale voice networks.  The engineer will provide support to multiple globally dispersed WAN connected sites. Engineers will be responsible for supporting their solutions throughout the IT project lifecycle, to include refining requirements, creating design documentation, creating installation instructions and deployment plans, and providing O&M support. Project assignments will vary based on skill level, and may include engineering geographically dispersed services, integrating services into public, private and hybrid cloud environments, and hardening the solutions to address security and SCAP compliance.

Responsibilities:

• Designs and defines system architecture for Cisco based voice infrastructure and end-points

• Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer’s globally dispersed VoIP infrastructure

• Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones

• Work with voice providers from other Government agencies and commercial partners to ensure seamless call performance

• Develop and document voice SOPs for engineers and Knowledge Base articles for end-users

• Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients

  Required Skills:

• BA/BS (or equivalent experience)

• 10+ years of experience

• Experience with Cisco Unified Call Manager / Cisco Meeting Server

• CompTIA Security+ or similar for IAT Level II DoD 8570 certification

• Experience with Cisco Meeting Manager

• Experience with Cisco Jabber

• Experience with Cisco Telepresence Management Suite and Cisco Expressways is desired

• Experience with the configuration of voice end-point hardware

• Experience with PBX technologies is desired

• Experience building/managing servers in the AWS (Amazon Web Services) environment is desired

• Experience with managing work tasks via tools such as JIRA and ServiceNow

• System configuration based on security guidelines such as DISA STIGs

#SEAIHS #ExternalReferral

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.