Robotic Process Automation (RPA) Operations and Maintenance (O&M) Support Analyst

Clearance Level
Software Development
Washington, District of Columbia

REQ#: RQ82249

Travel Required: None
Public Trust: Other
Requisition Type: Regular

Essential Duties

Make minor changes to bots (bot development) based on customer requests for improvements and/or enhancements. Develop, coordinate, update and maintain all applicable Standard Operating Procedures (SOPs) to include IT security standards; Perform configuration, release procedures, testing protocols and de-bugging, installation and other system administration functions as necessary in support of Bot development; Monitor Control Center status for Bot operational exceptions and failures Respond to system alerts Respond to trouble reports from end users delivered via the support desk function Provide metrics on performance of the platform Manage the Bot Catalog to include: add information on newly developed bots, review the catalog to identify impacts on bots as a result of changes to underlying source systems (JIFMS, HRMIS, InfoWeb, etc., ), change the status of retired bots, capture and refresh the operational impact (ROI) metrics for each individual bot in the catalog.


  • Analytical Thinking and Problem-Solving Skills – ability to understand complex situations, develop and implement a logical approach to a problem solution.
  • Ability to work effectively in a fluid and dynamic environment.
  • Attention to Detail – ability to ensure the work and information are complete and accurate, by preparing carefully for meetings and presentations, and following up with others to ensure that agreements and commitments have been fulfilled.
  • Communications – ability to understand requirements documentation, functional specifications, high level design documentation and system documentation. Able to successfully listen, understand and verbally communicate clearly with both technical and non-technical team members.
  • Flexibility - able to change priorities quickly and have a capacity to handle multiple tasks simultaneously.
  • Application of software engineering concepts and best practices to design solutions that meet operational requirements, such as scalability, maintainability, extensibility, and flexibility.
  • Ability to self-manage projects, due dates and communicate status.
  • Impact Awareness – ability to anticipate the likely effect of actions and events on others and to tailor one’s own behavior to achieve a desired effect on others.
  • Influential Skills – ability to gain others’ support for ideas and solutions through logical argument.
  • Interpersonal Awareness – ability to notice, interpret, and anticipate others’ concerns and feelings.
  • Productivity – motivated self-starter and quick learner. Ability to work under critical deadlines with heavy workloads as well as flexibility to work outside of normal business hours to meet testing needs.
  • Results Oriented – ability to keep the desired end-result of one’s own work clearly in mind by setting goals and focusing on them tenaciously until they are achieved.
  • Technical Acumen – strong understanding of software development concepts, procedures, and technologies utilizing the Agile Methodology.

Technical Skills

  • Administration of control room including roles, users and credential vaults.
  • Working with a dynamic team to refine and expand the automation based upon user’s feedback.
  • Experience in identifying the root cause of RPA defects and provide timely resolution.
  • Have exposure to wide variety of technology problems and their solutions and use that to drive the adoption of best practices around coding, design, quality, and performance in the team.
  • Experience with AI/automation, system analysis, design, industry development standards and their implementation.
  • Analysis and verification technical requirements for completeness, consistency, feasibility, and testability.
  • Identification and Resolution of technical issues through unit testing, debugging & investigation..
  • Version Control including branching and merging (Visual SVN, Git hub preferred).

Experience, Education

Bachelor’s degree in a related field with six (6) years of experience, and a minimum of three (3) years of directly related experience. 3-5 years’ experience with Agile (SCRUM/Kanban) software development methodologies. Automated testing and deployment implementation a plus. Experience with hands-on programming/scripting experience specifically aligned with RPA and robotic implementations. Proficiency with RPA tools (Automation Anywhere Enterprise, IQ Bot) and database management systems (SQL Server). Proficiency with scripting tools (VBA, SQL, JavaScript, JSON) and programming (Excel/CSV, REST/SOAP, API, .NET, Java, ETL, etc.) with a specific focus on developing Bots.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.