Unified Communications Engineer - US Citizenship required - Remote

Clearance Level

None

REQ#: RQ143642

Public Trust: Other

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise.

HOW JOB TITLE WILL MAKE AN IMPACT

Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer
Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur
Perform continual operational monitoring of service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities
Create, maintain, and make recommended changes to test plans and troubleshooting processes
Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary
Be responsive and work on all critical/high-profile UC referred issues and tickets within 30min
Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution
Communicate proactively and effectively with all stake holders, consumers, and dependent parties
Provide Unified Communication deliverable reports and/or other project related reports
CISCO Networking experience, Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx

WHAT YOU’LL NEED TO SUCCEED:

Education:BA/BS or equivalent, 5+ years of experience Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience
Experience: 7+ years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
Skillset equivalence to Cisco CCNP Routing and Switching certification
Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks
Excellent written and verbal communication skills
Proven experience with managing and using Dev Ops concepts
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Technical skills: Specific skill sets required
Security clearance level: US Citizen with DHS Public Trust suitability clearance/EOD
Skills and abilities: Ability to use and interpret access control lists and Netflow collections from other tools. Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Location: Remote

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $84,000 - $126,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.