Unified Communications Engineer - US Citizenship required - Remote

Clearance Level
Network Engineering
Camp Springs, the USA
Key Skills For Success

Cisco Technologies

Networking Technologies


REQ#: RQ143642
Public Trust: Other
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services.  This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise.


  • Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer
  • Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur
  • Perform continual operational monitoring of service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities
  • Create, maintain, and make recommended changes to test plans and troubleshooting processes
  • Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary
  • Be responsive and work on all critical/high-profile UC referred issues and tickets within 30min
  • Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution
  • Communicate proactively and effectively with all stake holders, consumers, and dependent parties
  • Provide Unified Communication deliverable reports and/or other project related reports
  • CISCO Networking experience, Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx


  • Education:BA/BS or equivalent, 5+ years of experience Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience
  • Experience: 7+ years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
  • Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
  • Skillset equivalence to Cisco CCNP Routing and Switching certification
  • Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks
  • Excellent written and verbal communication skills
  • Proven experience with managing and using Dev Ops concepts
  • Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
  • Technical skills: Specific skill sets required
  • Security clearance level: US Citizen with DHS Public Trust suitability clearance/EOD
  • Skills and abilities: Ability to use and interpret access control lists and Netflow collections from other tools. Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
  • Location: Remote


  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%


U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $84,000 - $126,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.