IT Service Delivery Manager

Clearance Level
Functional Experts
Arlington, Virginia

REQ#: RQ59395

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity.

Our work depends on an IT Service Delivery Manager joining our team to support Joint Service Provider – Enterprise Transport Management activities in Arlington, VA.

At GDIT, people are our differentiator.  As an IT Service Delivery Manager supporting JSP-ETM, you will be trusted to determine functional requirements and serve as technical advisor to clients in assigned subject areas. In this role, a typical day will include:

  • Perform functional allocations to identify tasks and their inter-relationships. 
  • Research, identify, and recommend resources required for task execution and completion. 
  • Write and update documentation including procedures, presentations, and training materials. 
  • May provide guidance and work leadership to less-experienced analysts. 
  • Maintain current knowledge of relevant technologies and subject areas. 
  • Participate in special projects as required.

This position will work during the 7:00 AM to 4:00 PM timeframe, with some flexibility.

Required Qualifications:

  • Active Secret Clearance.
  • 2-5 years of related experience.
  • General knowledge of/experience with IT requirements processing and/or project management.
  • Use of BMC Remedy, MS Office tools (Excel, Word, Outlook).
  • Detail-oriented, strong written/verbal communication


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.