Service Desk Technician

Clearance Level
Help Desk
Doral, Florida
Onsite Workplace
Key Skills For Success

Computer Support

Customer Service

Help Desk Support

Troubleshooting Hardware

Trouble Ticketing

REQ#: RQ143074
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description
Service Desk TechnicianONSITE ROLE - Miami, FLSecurity Clearance required (minimum Secret)

Person hired for this role will be manning our service desk. Service Desk Technician will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to trouble tickets usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined policies and procedures, work on routine assignments, identify, test and repair system hardware.Role requires variety of tasks, such as:
  • Installs, modifies, and repairs computer hardware and software using remote access tools.
  • Provides end-user software and hardware troubleshooting.
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Assists in the administration of e-mail, Microsoft office, etc.
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
  • Maintains current knowledge of relevant technology as assigned.
  • AA degree (or equivalent combination of experience, training and education).
  • 1+ years of experience.
  • IAT Level II Compliant Certification. (i.e. Security+, SSCP etc)
  • MD-100 Certification.



Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree


CompTIA - Security+ - CompTIA

Travel Required

Less than 10%


U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.