Customer Services and Information Technology Officer (Active Polygraph Required)

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
Herndon, Virginia

REQ#: RQ104156

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.


GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Tysons, VA.


As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to provide critical IT solutions and excellent customer service. In this role, a typical day will include:

  • Performing a variety of IT-related tasks such as: working closely with customers to install software and hardware, managing user accounts to Windows computer systems, troubleshooting login or printer issues, and monitoring network state of health.

REQUIRED QUALIFICATIONS:

  • Update and/or create new procedures to share knowledge with the larger team
  • Knowledge of Windows Active Directory
  • Ability to analyze, troubleshoot, design and implement fixes without escalating to Tier 3 support
  • Self-motivated, organized, with excellent interpersonal, written and verbal communication skills Attention to detail, leadership, and collaborative and independent work process
  • Ability to embrace diverse technical disciplines and have excellent customer intimacy skills (i.e. listening, understanding, questioning in a non-threatening manner, differentiating between customer’s wants and needs, and ability to deliver on those needs)
  • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
  • DTO (Data Transfer Officer) experience
  • 1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
  • Knowledge of multiple desktop programs, configuration and debugging techniques
  • Detailed oriented as well as excellent oral and written communication skills
  • Sound problem resolution, judgment, and decision-making
  • Experience with TCP/IP and general networking issues
  • Experience providing superior customer service and support
  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
  • Experience with virus scanning services; Desktop, stand-alone and laptop computing services
  • Experience with servers, printers and peripheral services
  • Experience with Data transfer services
  • Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration
  • Strong interpersonal and organization skills, successful in working both independently and in a team environment
  • Strong troubleshooting skills
  • CMA/DMA/MCSA desired
  • Experience excellent listening and writing skills

Desired Skills

  • O&M experience
  • Ability to work independently; and manage multiple task assignments
  • Excellent verbal and written communication skills
  • Demonstrated ability to describe how to use an application, system, etc.
  • Incident Management, Escalation Management

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

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This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.