Service Desk Trusted Agent

Clearance Level
Help Desk
Doral, Florida

REQ#: RQ109379

Travel Required: None
Requisition Type: Regular

GDIT is seeking Help Desk Technicians to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software, in support of the USSOUTHCOM-SCITES Program.


  • Provides Trusted Agent user support to USSOUTHCOM and associated users. Receives calls and records user data using ServiceNow software. Gathers data for creation of user accounts and guides new users through mandatory training. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.


  • May enter commands at a computer terminal and set controls on computer and peripheral devices.

  • Possess and apply a comprehensive knowledge across key tasks and high impact assignments.


  • 1+ years hands-on experience in an Information Technology environment.

  • Customer Support and ServiceNow experience a plus.


  • Secret


  • High School degree or GED equivalent

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.