JIRA Administrator

Clearance Level
Systems Administration
Fort Bragg, North Carolina

REQ#: RQ89609

Travel Required: Less than 10%
Requisition Type: Regular

The Ideal candidate will have expert level skills and experience of the Atlassian Tool Suite, to include Jira, Confluence, Bitbucket, and Service Desk.

The candidate must have experience with configuring and implementing the Atlassian tool suite throughout the entire SDLC at an enterprise level.

Major Responsibilities

  • Administer and support Atlassian (JIRA, Confluence, ServiceDesk) instances and associated user access privileges
  • Design and Implement enhancement of JIRA environment and integration with other systems
  • Build real-time and batch integrations for the Atlassian (JIRA, Confluence, ServiceDesk) with metadata applications such as Collibra and Archer
  • Replace the manual reporting processes with automated reporting processes
  • Support backup and recovery strategies for Atlassian products
  • Capture and evangelize tips / best practices for company to make the most effective use of Atlassian tools
  • Partner with cross-functional teams to design and implement Atlassian solutions consistent with industry best practices
  • Gather requirements for business processes, and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests; Provide JIRA training to users
  • Develop/Integrate/Configure JIRA & Confluence plug-ins; Create custom web hooks and build integrations in other systems
  • Create Application Documentation (User Guide, Operations Guide, Training Manual, Change Management Process, etc.)
  • Manage migrations, periodic upgrades, patches, fixes, and continuous improvement/continuous delivery (CI/CD)

Skills and Qualification

  • BA/BS (or equivalent experience), 8+ years of experience
  • 2-3 years of experience with configuring and administering Jira, Confluence, Bitbucket, and Service Desk from the ground up as a cohesive toolset at an enterprise level
  • Solid understanding of lean and agile principles, practices, and frameworks, particularly Scrum and Kanban
  • Deep understanding of Jira workflows, including how workflow design can affect the performance and scalability of Jira
  • Ability to customize Jira Service Desk reports to identify trends and gain greater efficiencies
  • Ability to manage and configure infrastructure and leverage Bitbucket pipes to create workflows
  • Ability to integrate and manage Confluence Knowledge Base to support operations
  • Possess expert-level knowledge of permission schemes and all other schemes required for configuration and integration of tool suite
  • Ability to advise on best practices and gain consensus from multiple teams participating in the governance, configuration, deployment, and ongoing support of the Atlassian tool set.
  • Strong communication skills, both written and verbal
  • Excellent teamwork and organization skills
  • DOD 8570 IAT Level II Compliant
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.