Applicants must possess active TS/SCI clearance with polygraph. As a multi-functional system administrator, you will be on a team of 60 individuals spread across two locations (NoVA and Denver), where you will be part a team that provide IT Window Systems Administration support to real-time operational activities to providing special communications to users around the world. Operations are of the highest priority and you will be working with a team of professionals dedicated to supporting the Mission First and its User in every way. Critical thinking skills is essential to resolving problems and clear communications and briefing skills are essential when communicating with the team, its users, and individuals in leadership roles. Familiarity with the NRO mission and the organization is helpful as you will be working with various external organizations such as the communications directorate and various acquisition offices and contractors that deliver new capabilities on a routine basis. A typical day-in-the-life of a system administrator will provide a daily a status to the team regarding system checks and routine maintenance activities, participation in problem diagnosis and resolution, support technical engineering meetings (TEM)s, and support testing and verification of new system capabilities when required. The ability to work and communicate effectively with government project officers and senior leaders is a plus. Applicants need to be operations oriented, self-starters and understand the demands of maintaining mission operations to include on call support. The core hours are between 7 am and 4 pm, but can be flexible, as long as those hours are covered by other team members. The position is primarily a day position, Monday through Friday but requires conducting morning systems checks prior to government 0830 status meetings and responding to system issues if mission impact demands a higher level of attention. The systems are robust and do not normally require after hour weekend support but the potential for such occasion is there. In the event of after hours support and the issue cannot be resolved over the phone, the candidate must be able to report to the duty location within a 2 hour window. Duties will include: - Provide support to a 24/7 operations team to maintain a suite of Windows based Realtime operations equipment. - Support is identified as TIER 1 and TIER 2 support. TIER 1 involves customer service interface, ticket creation, ticket routing, reporting and resolution. - Basic fixes include password resets, profile updates, provisioning of support and TIER 2 escalation and monitoring. - TIER 2 support will include standard incident diagnostics, basic fixes based on troubleshooting guides to include reboots & resets, hardware touch (LRU replacement) capacity assignment, application system administration, database administration, backups and archival. - Coordinate with TIER 3 factory support for elevation , monitoring and management. - Operate, maintain and manage Windows based systems supporting an operational environment - Overall day-to-day operations of the Windows environment - Data backup and recovery - Monitor, manage and maintain all Windows based servers - Manage and maintain all Windows server based applications - Create and maintain environment specific standard operating processes and procedures - Experience with windows patching in an operational environment - Ensure all Windows based systems are running current versions of antivirus software with current virus definition files - Create, manage, and maintain accounts and group membership in Active Directory - Experience managing Windows based virtual server environments - Experience with SQL database queries and troubleshooting - Participates in special projects as required. “This role is not yet funded'Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.10-15 years of directly related experience in systems administration and analysis. - Unique Requirements: - Must have or be willing to obtain a DoD 8570 IAT level 2 certification such as (Security+) within 5 months of start date - Must be willing/able to work core hours of 7:00AM to 4:00PM during the week. - Must be willing/able to participate in on call rotation for afterhours support. - Must be willing/able to report to the duty location within a 2 hour window if issue(s) cannot be resolved remotely. - Must have an active TS/SCI with Favorable Poly. Required Skills: - Experience installing and configuring various COTS products - Experience with configuration and management of Active Directory - Experience with virtualization - Understanding of networks and strong troubleshooting and interpersonal skills in a mission critical operational environment - Possess a positive, helpful, and professional demeanor - Monitor and track trouble tickets and change requests to ensure high quality customer service - Experience with Puppet or similar operations management software - Strong command skills and bash scripting, including kick starts & startup scripts, regular expressions - Basic working knowledge and experience with Microsoft operating systems – Servers and Workstations - (e.g., Windows 2008 R2, Windows 2012 R2, Windows 2016, Windows 7, and Windows 10) - Basic understanding and working knowledge of some or all IT fundamentals – hardware (servers, switches, routers, etc.), software, networks (ports and services), databases, SAN storage, applications - Basic working knowledge of Microsoft applications (e.g., Access, Excel, PowerPoint, Word, etc.) - Good written and verbal skills; Experience presenting to management and peers - Experience troubleshooting - Experience with writing trouble tickets and following standard operating procedures to work to completion - Basic familiarity with Enterprise Monitoring tools – i.e. Nagios - A highly motivated self-starter working in a fast-paced dynamic environment across a wide range of skill sets - Ability to work in a team or as an individual when necessary - Work in an Up-Tempo environment that requires the candidate to be on call These Qualifications Would be Nice to Have: - Experience working within the intelligence community - Infrastructure processes, Realtime operations experience - Linux operating system - Other technical skills not listed above Benefits of this Position: - Opportunity for Fast Growth within the program - Onsite Gym – get your workout in before work, during your lunch break, or at the end of the day - Professional Development Assistance – Covering the Cost of Obtaining Professional & Technical Certifications (depending on program) - Educational Reimbursement – toward degree programs and individual coursework - 401K Match – with 100% vesting on day one - Health, Dental and Vision Coverage to keep you healthy, starting your first day - We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays - Parking and transit commuter benefits Why Work at General Dynamics IT? - Work with top talent and some of the brightest minds in your field - Support missions that make a difference to our Nation - Become part of an organization that that is committed to the highest ethical standards in all that we do - Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT - Want to move, or find a job close to home? We have positions in several locations in the United States and the world - Enjoy a culture that supports work-life balance General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor. ABOUT: As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. #ISDCJ #DPOST We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.