Spanish/English Bilingual Vaccination Info Call Center Representative

Clearance Level
None
Category
Customer Service
Locations
Not Applicable, Texas
North Carolina
Bossier City, Louisiana
Dallas, Texas

REQ#: RQ78081

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

General Dynamics Information Technology is providing critical support for citizens impacted by Covid-19 across our communities.  We have opportunities for Spanish/English bilingual Customer Service Representatives to support a Vaccine Information Center. If hired for this role, you will provide citizens and healthcare providers with critical vaccine information, contact targeted populations for vaccination registration, and provide additional assistance as necessary while serving in a vital role that keeps our nation safe and secure.

In this role, you will support English and Spanish language inbound calls and inquiries from vaccine recipients, healthcare providers and other parties engaged in COVID vaccine administration. Related duties will include:

  • Responding to vaccine administration related questions
  • Providing CVMS system (Recipient Portal) access/troubleshooting
  • Managing misdirected inquiries (calls/web-based) that require transfer or referral
  • Completing call guides, following scripts; gathering, entering and verifying required information
  • Adhering to established customer service and documentation standards within required time frames
  • Adhering to established levels of service
  • Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Attending telephone skills and program information training sessions addressing policies, procedures and the handling of confidential information related to personal information

REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent; AND
  • 1 or more years of related customer service and/or contact center experience
  • Ability to speak, read, and write both English and Spanish fluently
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
  • Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
  • Ability to work ANY full-time shift during hours of operation
  • Experience working with fax machines, computer software, and telephone technology
  • Outstanding interpersonal skills

WORK ENVIRONMENT:

  • 100% remote, work from home
  • Hours of Operation: Mon -Fri 7 am - 10 pm and Sat- Sun 8 am - 3 pm (requires shift work)
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.