Tier II support for the Defense Acquisition University (DAU) integrated learning systems onsite at Fort Belvoir VA.
Must be experienced with data and trend analysis, identifying opportunities for improvement and making recommendations to the client. In some cases it may be necessary to identify innovative modifications required to improve existing applications or recommend alternatives to current applications. Also responsible for analysis of performance metrics, database management, coordination of the enterprise level Learning Management System (LMS) support, high-level system architecture recommendations and level II help desk support.
Experienced integrating distance learning courses with LMS/LCMS and Blackboard system applications, verification and validation testing, and performing level 2 help desk support. Experience includes troubleshooting technical issues for end users, courseware developers, and LMS Administrators. Technical issues usually relate to system data problems for the end user, and our support includes developing or recommending database scripts to correct the data issue so that users can continue training.
Comprehensive knowledge of SCORM standards and Section 508 compliance and experienced with data and trend analysis, identifying opportunities for improvement and making recommendations to management.
2+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.