Video Teleconferencing Engineer

Clearance Level
Top Secret
Albuquerque, New Mexico
Onsite Workplace
REQ#: RQ140445
Public Trust: SSBI (T5)
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem. 

GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted. Our work depends on a Video Teleconferencing Engineer, joining our team to support the Department of Energy activities at Albuquerque, NM

At GDIT, people are our differentiator. As a Video Teleconferencing Engineer, supporting the Department of Energy, you will be trusted to work on complex projects and be responsible Providing technical, administrative, and operational management of a variety of development efforts and projects ranging from simple to complex.

Job Duties/Requirements

  • Responsible for the design and development of Unified Communications and Video Conferencing systems.
  • Responsible for the configuration, and maintenance of worldwide Voice and Video Conferencing System
  • Responsible for the installation of operating system and security patches.
  • Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.
  • Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
  • Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms.
  • Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
  • Plans and configures systems for user environments.
  • Supports the acquisition of hardware and software as well as subcontractor services as needed. Provides guidance and work leadership to less-experienced VC/UC personnel and may have supervisory responsibilities.
  • Maintains current knowledge of relevant technology.
  • Participates in special projects as required.
  • Meet with various customers to determine strategic video and collaboration needs.
  • Maintain proper documentation of systems configurations, to include drawings and standard operating procedures.
  • Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
  • Provide primary and backup support in maintenance of Video and UC hardware and software
  • Demonstrated ability to prepare diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners. 
  • Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff.  Develop technical and non-technical standard operating procedures. 
  • Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).
  • Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.
  • Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.
  • Must have excellent problem-solving.
  • IAT II 8570 certification (Security+ CE)
  • Security Clearance Level TS
  • Must be willing to submit to random drug screening.
  • Must have a Video Teleconferencing Certification


Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
7-12 years of directly related experience in network analysis and design.


  • Experience in Voice and Video Engineering, Infrastructure including:
  • Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
  • Advanced knowledge in Cisco Unified Communications Systems,
  • QoS Quality of Service
  • Cisco Unity Connection
  • VCS
  • Streaming Video
  • Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.
  • Crestron and Codex VTC units
  • Microsoft Teams and other Collaboration tools (Webex)
  • A video teleconferencing certification
  • Should have a strong background with Cisco Meeting Server, VQ Conference Manager, Cisco Unified Communications Manager, and/or Microsoft Skype for Business
  •  Must have managed virtualized applications or have knowledge of how to manage virtualized applications.


  • 401K with company match
  • Diverse, highly collaborative teams
  • Challenging work that makes a real impact on the world around you
  • Internal mobility team dedicated to helping you own your career


Opportunity Owned

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Travel Required: Less than 10%
About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.