Provide high-quality technical support for General Dynamics’ OneVizion Program and Project Management application.
Provide Level 1 and 2 problem analysis, research, and resolution of OneVizion product issues to the General Dynamics user base (e.g, Regional Managers, Project Managers, Construction Managers, Field-based Users and other Internal Users of the OneVizion application).
Assist in providing responsive, direct telephone technical support for products.
When necessary, coordinate resolution of outstanding technical issues with OneVizion vendor’s Customer Support team.
Provide on-site customer support and after-hours telephone support as assigned.
Develop and test new Onevizion functionality and configuration on the dedicated User Acceptance Test (UAT) environment.
Provide internal technical training including development of training materials, papers and presentations.
Work with the OneVizion vendor’s Customer Support team to learn new product features as they become available and to test and familiarize yourself with new releases on the UAT environment.
Create and maintain OneVizion reports and exports.
Generate technical documentation in areas of specialization as assigned.
Other duties and responsibilities as directed.
Must follow established General Dynamics policies and procedures
Develop options by which work can be accomplished
Set priorities and standards of performance
Oversee outstanding support issues and coordinate with General Dynamics users and fellow OneVizion support staff as required.
Guide and train internal General Dynamics users with the OneVizion application.
Minimum Job Qualifications:
4-year college degree (Engineering, Technical or Computer Science degree a plus)
Strong MS-Excel skills
Understanding of basic programming and database concepts
1+ years of Customer Support experience a plus
Experience with SQL databases and Oracle PL/SQL a plus
Experience with basic project management concepts including tasks, task duration, successor/predecessor logic and critical path analysis a plus.
Strong communication skills required (written and oral)
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.