We are GDIT. We stay at the forefront of innovation to solve complex technical challenges for our clients. GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Lead Functional Manager joining our team to support a SecureID modernization and operations program’ in the Albany, NY area
At GDIT, people are our differentiator. As a Lead Functional Manager , you will be trusted to support a large state-wide implementation of a secure ID solution. This position works under the general guidance of the Account Manager, in a fast-paced, rapidly changing, collaborative environment. It requires strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.
The Functional Lead Manager is responsible for leading gap analysis and requirements documentation activities. The Functional Lead Manager will lead a team of analysts who will develop and maintain the business rules, functional requirements, and develop the functional design documents. Roles and responsibilities include:
Customer-facing representative for the project team responsible for liaising between customers and developers and communicating technical needs and limitations to a non-technical audience.
Collaborate with internal and external stakeholders to analyze information needs and functional requirements
Analyze client requests and provide direction on best way to support needs. Communicate and collaborate with external stakeholders and the internal project team to analyze information needs and functional requirements.
Understand and communicate the goals and needs of the customer and collaborate with IT teams to determine an approach that will support the customer.
Adjust rapidly to shifts in priorities and manage multiple tasks simultaneously that may include staff support relating to current operations.
Produce and review substantive and complex documentation reflecting detailed knowledge of functional areas.
Work closely with the training teams to deliver training materials and other documentation.
Coordinate and facilitate meetings as needed to ensure program objectives are met.
Provide timely schedule inputs and status reporting to management and alert of any issues or risks.
Work complex helpdesk cases for assigned products and program areas.
Provide customer briefing and presentation support.
WHAT YOU’LL NEED:
Have the ability to handle demanding situations with clarity, focus and professionalism, and to respond quickly to quick turnaround taskers.
Bachelor’s Degree in Business or Technology with 5+ years of experience.
Strong Microsoft Office skills (including Word, PowerPoint, and Excel)
Ability to resolve issues with little oversight; ability to gather and analyze information skillfully and develop alternative solutions
Excellent oral and written communication skills, with a demonstrated ability to communicate complex topics to management and other stakeholders
Supervisory or project management experience
Strong interpersonal skills to collaborate with customers and internal cross-functional teams
Ability to work independently as well as interact regularly with government and non-government stakeholders at multiple levels of authority
Excellent analytical skills, including the ability to integrate information from multiple sources
Self-motivated, well-organized, and strict attention to detail
Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; Critical thinking and creative problem solving
Ability to understand and manage customer expectations and software implementation methodology
Ability to prioritize and work on multiple projects at the same time, including the ability to plan, prioritize, and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.