GDIT is hiring a Project Analyst on a federal System Development team to support project management, change management, user management, and help coordinate development and O&M tasks. The Analyst will also be responsible for triaging reported technical issues, performing fixes, and managing small technical projects.
Support Project Managers and Business Analysts with project management tasks to ensure alignment with user needs and requirements
Attend and help organize change management meetings and reviews, and assist in assessments and user notification, and track implementation
Support IT governance processes and gate reviews
Lead SCRUM meetings when needed, and help identify blocker and solutions
Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
Provide Tier 2 support for customer support requests and escalate to development and operations teams when appropriate.
Log all support requests from phone calls, emails, and walkups into a ticketing system.
Work effectively with cross-functional teams to identify and resolve issues.
Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager.
Manage business applications including providing system administration, user management, and Tier 1 support
Other projects as assigned
Bachelor’s degree in Computer science or a related field with two years of experience
Experience and Qualifications
Knowledge of the System Development Life Cycle (SDLC)
Knowledge and experience in IT project management and methodologies, including Agile/SCRUM. Customer Service skills are required
Strong analytical and problem-solving skills
Strong interpersonal skills for communicating with internal and external personnel of all levels
Ability to multi-task and work independently with minimal supervision
Ability to keep sensitive and confidential material private
Salesforce admin experience preferred
This position is based in Washington, DC (Remote during COVID) and requires a Public Trust background investigation or the ability to obtain one.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.