Join General Dynamic Information Technology’s (GDIT’s) Defense Division to provide ITSM Leadership for an exciting new contract. As an ITSM Manager you will be responsible for designing, documenting, implementing, and maintaining enterprise ITSM capabilities to include hybrid cloud services for our DOD customers. Successful candidates must have a strong understanding of DOD cloud governance, including service models required to implement global cloud services for DOD customers.
Understanding of ITSM Processes and Cross Functional Services
Ability to establish and manage operational cadence, governance and reporting
Be the point of contact for any escalations and critical Technical assistance
Bachelor’s degree or higher in Computer Science or equivalent field and 10+ years of ITSM experience to include 3+ years of Cloud Service experience; additional experience / certifications may be considered in place of education
Expertise Planning, Designing and Executing an Enterprise ITSM Cloud Service Offering Solution
Active DoD Top Secret clearance and SCI eligibility
Ability to thrive in a highly collaborative, fast-paced, growth-focused environment
Ability to motivate teams to perform exceptionally over long stretches of time and in challenging situations
CompTIA Security+ or similar for IAT Level II DoD 8570 certification
Able to travel 5-10% to VA/MD/DC area
Additional Desired Skills or Experience
Expertise in Cloud service delivery network models
Experience with MS Office 365 deployment and migration
Experience with managed service delivery models
Experience with hybrid and cloud service delivery models
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.