Cloud Service Operations Specialist

Systems Administrator Senior


Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Senior joining our team to enable and support customers in cloud-based environments. Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1 support issues, and are always customer serving.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Cloud Relevant Certification
● Required Experience: 2+ years of relevant Service Operations Experience
● Required Technical Skills:

• General knowledge of cloud-native principles and DevOps concepts
• General IT Service Management concepts, practices, and procedure familiarity
• Troubleshooting identity and permission management issues
• Troubleshooting cloud-based deployments issues; rapidly triage and escalate as necessary
• Troubleshooting basic application and server issues
• Service ticket generation and communication follow through
• Thorough and accurate triage and escalation of incidents
• Cloud system monitoring and alerting
• Customer interaction via chat, in-person, and over the phone
• Basic trend analysis
• Documenting resolutions and contributing to internal knowledgebase

● Security Clearance Level: TS/SCI
● Required Skills and Abilities:

• Working knowledge of identity managers and brokers
• General familiarity with Agile methodologies
• Good written and technical briefing skills – can effectively communicate with teammates and leadership

● Preferred Skills:

• Excellent critical thinking and problem-solving skills
• Comfortable in a fast-paced, rapidly changing workplace
• 2+ years' experience working for an Enterprise Service Provider
• Other relevant technical certifications
• 1+ year of relevant coding knowledge

● Location:** Remote, Hybrid, On Customer Site**
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays