Senior Telecom & Voice Engineer

Clearance Level
Interim Secret
Category
Network Engineering
Location
Doral, Florida
Onsite Workplace
Key Skills For Success

Call Management Systems

Cisco CUCM

Cisco Unity Connection

United Contact Center Express (UCCX)

REQ#: RQ163658
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description
Job Description Summary:

Work Location: Onsite - Doral, FL (No telecommuting option)

Clearance: Top Secret (SCI eligible)

Shift: 8am-4pm. (After hours support as required)

GDIT provides enterprise-wide IT services in support of US Southern Command’s (SOUTHCOM) mission critical operations throughout their Area of Responsibility (AOR), which consists of Central America, South America, and select countries in the Caribbean. SOUTHCOM is headquartered in Doral, FL.

GDIT SOUTHCOM Cyber Information Technology Enterprise Services (SCITES) is working to deliver and operationalize information technology (IT) services for all US SOUTHCOM combatant command constructed networks. These constructed networks span the US SOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides US SOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks.

We have an opportunity for a Senior Telecom & Voice Engineer to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO) 14028.

Responsibilities and Tasks:
  • Requires detail-oriented, in-depth knowledge of Unified Communications (UC) hardware and software for CISCO Voice Systems.

  • Provides high-level support and technical expertise for Unified Capabilities.

  • Responsible for systems administration, operations, maintenance, and associated activities of communication/collaboration platforms installed throughout the USSOUTHCOM enterprise.

  • Ensure the operation of the enterprise meets defined service levels and serves as the contractor’s service owner for service solutions.

  • Responsible for applying security principles, practices, and procedures under the Risk Management Framework (RMF) to maintain compliance with applicable security regulations.

  • Install, maintain, update, document, and manage all aspects of collaborative services needed in support client requirements.

  • Assist with the planning, design, implementation and sustainment of Cisco Collaborative Solutions, Cisco tools, QoS, VoIP deployments, SIP trunks, call control, IP routing, LAN switching and routing protocols.

  • Develop and oversee the adherence to maintenance and performance standards for data, voice, and video network hardware systems.

  • Troubleshoot highly complex data, voice and hardware problems.

  • Perform capacity planning through ongoing monitoring, alerting, and reporting resource utilization levels and errors in the environment using a variety of tools and processes.

  • Perform network readiness collaboration assessments and optimize high level voice and network solutions. Implement and maintain collaboration security best practices by assessing current threats, vulnerabilities, risks and associated with Security Technical Implementation Guides (STIGs) and Cyber Task Orders (CTOs).

  • Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer’s geographically dispersed VoIP infrastructure.

  • Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones.

  • Maintain inventories for support and maintenance per location by working with our selected vendors.

  • Build, maintain, and audit all voice network related documentation as it relates to configuration, SOPs, service records, asset inventories, topologies, etc.

  • Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks.

  • Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.

  • Work the ServiceNow ITSM Incident queue to resolve Incidents within established SLAs.

  • Coordinates the acquisition of hardware and software as well as subcontractor services as needed.

  • Evaluates new communications technologies to enhance capabilities of the network.

  • Maintains current knowledge of relevant technology as assigned.

  • May coach and provide guidance to less-experienced professionals.

  • May have to work afterhours/weekends to resolve issues and/or support exercises.

  • Perform other duties as assigned.

Experience/Training Desired:
  • Experience required in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Unified Contact Center Express (UCCX) and Cisco Meeting Server (CMS). 

  • Experience working with VMWare, Cisco IOS, VG Gateways, PRI Gateways, and Analog Voice Connections, 3rd party secure phones, voice end-point hardware, PBX technologies, along with testing and implementing UC capabilities throughout an enterprise.

  • Experience working with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization, maintenance, and ongoing management.

  • Experience working with Authentication, Certificates, and Encryption.

  • Experience with managing work tasks with ServiceNow or other ITSM tool.

Education Required:
  • 10+ years of experience, BA/BS or equivalent with 6+ years of experience, or MS with 4+ years of experience.

Certification(s) Required:
  • Cisco Certified Network Professional – Collaboration (CCNP)

  • DoD 8570 compliant:

    • IAT Level II or III Baseline Certification.

    • Computing Environment (CE) Certificate.

    • More Details: https://public.cyber.mil/wid/cwmp/dod-approved-8570-baseline-certifications

Certification(s) Desired:
  • ITIL v4 Foundation

Clearance Required:
  • Must be a U.S. citizen.

  • Must be able to obtain a fully adjudicated Top Secret SCI clearance.

  • Must have interim clearance and required certifications prior to start in role.

Travel Requirements:
  • 0%. No travel required.

Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CCNP Collaboration - Cisco Systems

Travel Required

None

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.