Customer Service Support Specialist - TS/SCI with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
Vienna, Virginia
(Onsite Workplace)
Key Skills For Success

Captivate

Microsoft Office

Microsoft Windows

REQ#: RQ186857
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Experience: 3+ years of related
  • Technical skills:
  • Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
  • Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
  • Demonstrated experience with requirements management
  • Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
  • Demonstrated experience with oral and written communication skill
  • Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
  • Security Clearance Level: TS/SCI with Polygraph
  • Desired skills and abilities:
  • Demonstrated experience with the Sponsor’s IT security guidelines and policies
  • Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with basic knowledge of Project Management concepts and principles
  • Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
  • Demonstrated experience with transferring data between different systems
  • Hours: 8:30am-5:00pm or 9:30am-6:00pm
  • Location: Vienna, VA - On Customer Site
  • U.S. Citizenship Required

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#OpportunityOwned 
#GDITCareers 
#WeAreGDIT  
#JET
#EnhancedTechPoly2025 
#ISP2024InnovativeTalent

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $100,175 - $135,530. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.