IT Service Desk Supervisor

Clearance Level
Customer Service
Barbourville, Kentucky

REQ#: RQ66900

Travel Required: Less than 10%
Public Trust: Other
Requisition Type: Regular

Monitors, coaches and supports staff towards achieving results; supports staff development of call handling skills.

Ensures staff performance, quality, productivity and attendance standards are met, and timeliness of work in the completion of assigned projects and departmental goals.

Review contract scope and requirements. Perform tasks to assure service level requirements are met.

Assume supervisory responsibility for department tasks and call center activities.

Interview prospective candidates and provide hiring recommendations for call center staff.

Maintains attendance records, processes employee paperwork, submit payroll information as required and to support administration in an accurate and timely fashion.

Complete and deliver employee performance appraisals and monitor staff quality and performance.

Provides meeting leadership, management, and facilitation; prepares for meetings in advance and follows up with a complete meeting record to participants.

Supports department projects as needed including any special assignments/working hours.

SCOPE: Supervises a small team focused on one or a few areas. Low complexity.

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.