GDIT is seeking a ServiceNow Business Analyst/ScrumMaster to join our program in support of the National Institute of Health (NIH), Computer Information Technology (CIT) program. This ServiceNow Business Analyst/ScrumMaster role is to provide meaningful and comprehensive requirements via user stories and acceptance criteria, business scenarios, Use-Cases and develop wireframes related to data and processes for various project initiatives. This is part of a large initiative for the NIH where GDIT has the primary responsibility of supporting the centralized IT Services, Management and CDMB efforts across the enterprise using Agile and ITIL best practices.
Daily activities will include developing requirements in the form of user stories and acceptance criteria to enable the development and testing of the ServiceNow product and its sub-modules. Additional responsibilities will include serving as ScrumMaster, tracking and reporting the team’s continual progress and metrics associated to the delivery of capability. In this role, you will act as a liaison between parties when necessary to get support when issues arise or when technical difficulties are identified.
You will also regularly engage with ServiceNow administration staff at other NIH organizations to ensure proper and continual handoff between users and systems, or to support global challenges that require coordination.
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GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.