We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.
As a Knowledge Analyst Associate supporting the Department of State Enterprise Service Desk with GDIT TSS, you will utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals. You will meet with key stakeholders to understand and communicate business processes to diverse audiences at all levels within the organization. This position is in Bossier City, LA. (Some travel may be required.)
In this role, a typical day will include the responsibilities below:
Review usage and effectiveness of knowledge management system and knowledge articles
Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
Create job aids and SOPs for incident and problem resolution
Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
Coordinates the verification, approval, and processing of document revisions for call center knowledge base
Track document activity to ensure timeliness and process efficiency
Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.
BA/BS or equivalent years of experience
Intermediate skills in the Microsoft Office Suite
Highly organized, analytical, and logical
Quick learner who can develop creative solutions to audience needs
Must be willing and able to obtain and maintain a Secret Clearance
Interim Secret Clearance is required to onboard
Bachelor's degree in English
One or more years of relevant experience
Technical writing experience
What GDIT can offer YOU:
Full-flex work week
401K with company match
Internal mobility team dedicated to helping you own your career
Collaborative teams of highly motivated critical thinkers and innovators
Ability to make a real impact on the world around you
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.