Help Desk Technical Support II - Swing Shift: 3:00pm to 11:30pm

Clearance Level
Help Desk
Washington, District of Columbia

REQ#: RQ106033

Travel Required: None
Public Trust: Other
Requisition Type: Regular

GDIT is seeking a Service Desk Specialist for 24x7x365 Service Desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.

The Service Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.

Work schedule for this position is 3pm - 1130pm. May require weekends.

Contract requires US Citizenship. This is an opportunity to receive a clearance if you do not already have one. GDIT will sponsor the security clearance up to a Secret clearance and a Public Trust

The work location is near Gallery Place Metro station and Metro Center.


  • The applicant must have a technical background
  • Experience working on Service Desk teams supporting IT services (Desired)
  • Experience in working with a ticketing system, such as ServiceNow, Remedy, SCSM, etc… (Desired)
  • The ability to resolve technical and other types of issues with little oversight
  • Strong oral and written communications skills
  • Technical certifications (Desired)
  • 6 years relevant experience in lieu of a degree is acceptable
  • Technical degree preferred.

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.