Customer Service Support Specialist (Active TS/SCI w/ Poly)

Clearance Level
Top Secret SCI + Polygraph
Category
Customer Service
Location
McLean, Virginia

REQ#: RQ139121

Travel Required: Less than 10%
Requisition Type: Regular

Own the opportunity as a Customer Service Support Specialist and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and help them face any obstacle

Ensure the safety and security of our nation as a Customer Service Support Specialist  at GDIT. You’ll apply the latest technology and provide operational support to deliver actionable intelligence for the Intelligence Community. Here, your work will have meaning and impact as you deliver your best every day.

At GDIT, people are our differentiator. As a Customer Service Support Specialist supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service.

HOW BEING A CUSTOMER SERVICE SUPPORT SPECIALIST MAKE AN IMPACT?

The Sponsor, provides best-in-class information technology (IT) infrastructure services for critical and non-critical systems. The Sponsor is a fully integrated support organization, providing services to the Sponsor, mission partners as well as other Intelligence Community (IC) partners.  The Sponsor requires Tier one and two mission IT support for all IT-related issues and requirements supporting IT services and support for Sponsor’s sites and locations in Washington Metropolitan Area (WMA), but not limited to WMA

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Required Experience:

  • Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics.
  • Demonstrated experience providing strong customer service and problem solving.
  • Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues.
  • Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype.
  • Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements.
  • Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans.
  • Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition.
  • Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
  • Demonstrated experience in providing remote desktop support to resolve critical IT-related issues.
  • Demonstrated experience in answering user’s inquiries regarding computer software and hardware operation to resolve problems.
  • Demonstrated experience in using enterprise tools to document and track incident tickets.
  • Demonstrated experience working in a team environment and with all levels of management.
  • Team Lead shall have demonstrated experience leading a team of personnel providing IT systems support on mission IT systems.
  • Security Clearance Level: Top Secret/SCI with Polygraph
  • Preferred Skills:
  • Demonstrated experience with IT service delivery processes.
  • Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
  • Demonstrated experience with the Sponsors enterprise IT incident ticketing tool.
  • Location: Mclean, VA

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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