We are GDIT. We take pride in providing our clients with the data they need to make important decisions that impact the world around us.
You make GDIT your place by delivering insights to help our clients make impactful changes real. By owning your opportunity at GDIT, you’ll become a critical part in how we successfully solve our clients’ biggest challenges. Our work depends on a Website & Portal Support Manager joining our team to support the federal Office of Child Support Enforcement (OCSE) activities in Washington, DC.
In this role, a typical day will include
Responsible for the successful delivery of Website Operations and Program Communications Support task order services, including content coordination, web design, web development, and web O&M sustainment tasks.
Lead the Division of Federal Systems (DFS) web team, including coordinating website operations for the DFS lines of business (LOBs).
Manage operational tasks and project schedules for overall maintenance and functionality of the OCSE website.
Coordinate with federal employees and contractors to ensure the OCSE website complies with HHS standards and federal communication regulations.
Coordinate with federal managers to evaluate the current structure, operations, and content of the OCSE website, provide recommendations for improvements.
Establish relationships, identifying and recommending opportunities for value-added improvements and innovations.
Support OCSE website design and ensure that the OCSE website meets the standards for 508 compliance and other federal or agency-specific requirements.
Maintain technical guidance and policies for OCSE website content.
Evaluate and analyze OCSE website statistics and user feedback, provide recommendations to improve the effectiveness of the OCSE website.
Manage the posting and user feedback distribution processes for the Portal secure website to ensure content posted, and Portal user feedback is distributed timely and accurately.
Manage content on the website by posting/updating newsletter articles, social media, and other program communications to the appropriate place on the website.
Provide subject matter expertise for the Drupal content management system.
Create, edit, and update web content (Drupal).
Required Skill Set:
Bachelor’s degree with at least two years of professional experience or at least five years professional experience.
Experience as a web content administrator supporting the maintenance, operations, and enhancement of a federal government website
Extensive knowledge with data processing experience, including generating web analytic reports, conducting website usability tests, reviewing and creating system documentation or user guides, and participating in system life cycle development.
Demonstrated analytical skills to produce a clear and effective evaluation/assessment
Development of technical and/or training documentation
Demonstrated problem-solving capability
Advanced capabilities in Drupal or similar content management system
Experience with web analytics tools such as google analytics,
Strong background and advanced capabilities in Microsoft Office suite
Ability to work independently and within deadlines
Knowledge and understanding of Federal plain language guidelines
Desired Skill Set:
Strong initiative to establish relationships, find opportunities to innovate, and leading new ideas for improvement.
Knowledge of the child support enforcement program
Customer service experience working in a child support-related area or program.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.