Temporary Disaster Assistance Support Center Agents (Bilinguals Encouraged to Apply)

Clearance Level
Not Applicable
Category
Data Entry
Location
Falls Church, Virginia

REQ#: RQ41067

General Dynamics Information Technology is in providing Disaster Assistance Support for citizens impacted by disasters at our state-of-the-art facilities in Falls Church, VA. Candidates hired for this role will be assisting those impacted by disasters by researching issues, exploring answers, and providing information and alternative solutions through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.  If you enjoy helping others, you will find this role to be both challenging and rewarding.  

Essential Job Functions:

  • Answers incoming phone calls; provides accurate and appropriate information to callers.
  • Places outbound customer service calls, as required by client.
  • Completes call guides; gathers, enters and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.

Work Environment:

  • Office environment
  • May require shift work

Basic Qualifications

  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology
  • Must be a US Citizen

Other Qualifications

  • BILINGUAL (SPANISH/ENGLISH) CANDIDATES ENCOURAGED TO APPLY
  • Call center experience HIGHLY PREFERRED
  • Excellent written and verbal communication skills
  • Customer focused
  • Outstanding interpersonal skills

**Must be able to obtain and maintain a government security clearance which includes a criminal background check and verification of US citizenship**

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.