Customer Service Specialist II

Clearance Level
None
Category
Customer Service
Location
Menands, New York
Onsite Workplace
Key Skills For Success

Call Support

Communication

Customer Service

Oral Communications

Time Management

REQ#: RQ175191
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on a Customer Service Specialist II joining our team to support the New York State Department of Health Medicaid Management Information System, Healthcare Workforce Bonus program activities at Riverview Center in Menands, NY.

At GDIT, people are our differentiator. As a Customer Service Specialist supporting the Call Center department, you will provide support via telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls for the Healthcare Workforce Bonus program.  These calls are not scripted; there is knowledge to be learned to understand and help the administrators of the facility maintain payment for the bonus program.

In this role, a typical day will include:

  • Take and process transactions by telephone internet and correspondence from customers and representatives.
  • Enter and maintain database records of customer profiles and prepares and maintain status reports.
  • Acts as liaison for customers.
  • Maintain knowledge of company products and customer service processes.

REQUIRED QUALIFICATIONS:

  • High School diploma or GED
  • 2+ years office experience
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong written and verbal communication skills
  • Customer focus and must be a team player
  • Excellent organization skills and attention to detail is required
  • Strong work ethics and flexibility. Ability to learn quickly.
  • Ability to multi-task and manage time effectively

Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $16.15 - $21.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.