GDIT is seeking a Desktop Support Technician who will provide both desktop support to join our team providing technical support for the Center for Disease Control and Prevention (CDC) in the Customer Service Branch (CSB). In this role, you will serve as part of the technical staff nationwide supporting the many onsite desktop support and needs for CDC.
The position is for full time employment working from the CDC campus and remote support as well. Normal day shift Monday - Friday.
We are looking for a dedicated team player to provide a broad array of computer desktop services. This individual must be able to work effectively in responding to customer service request tickets during daily operations, with excellent technical and customer service skills. The ideal candidate must be able to successfully work in a Service Level Agreement/metrics driven environment for problem resolution.
Provides on-site field support to customers.
Performs basic installations, repairs, upgrades and maintenance on hardware and equipment.
Assists in the analysis of technical products, systems, and/or software for engineering support.
Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Assists in instructing customers in the operation and maintenance of systems/equipment.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analyses and prepares reports on system problem trends and issues.
Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
Assists in the design of basic technical programs for projects or enhancements to existing programs.
High school diploma or G.E.D. and 5+ years of field support experience
Experience working with the company's hardware, software, and equipment products
Experience working with customer technology and support requirements
Experience working with process and/or system design concepts
Experience working with appropriate programming languages, operating systems and software
Experience working with engineering principles and practices
Interpersonal skills to work with customers and other unit personnel
Analytical and problem-solving skills
Time management and organizational skills
Ability to resolve non-complex hardware and equipment problems
Willingness to travel
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.