Network Operations Center (NOC) Chief

Clearance Level
Top Secret
Network Engineering
Pensacola, Florida

REQ#: RQ118710

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

The candidate will bring your demonstrated ability to understand government expectations and partner it with technology for desired business results.  The qualified candidate will perform the following tasks:

  •  Manage, operate, and monitor a 24/7/365 NOC for enterprise network monitoring, incident escalation and response
  • Track and monitor performance of deployed system components, provide status reports daily, and notify the Government of any significant degradation of service
  • Oversee operational incident management and recommend enhancements of the customer’s monitoring suite of solutions, including working with service owners to ensure proper monitoring procedures are in place and necessary adjustments are made.
  • Track and monitor the health of the capability delivery services to include Scheduled and Emergency Maintenances
  • Manage all incident response and monitoring system in terms of Operations-Based, Ticket & Alert-Driven mindset 
  • Assist the government in developing, maintaining, and updating catalog of standard operating and response procedures and protocols
  • Drive Ticket Deep Dive and develop strategies for improvement
  • Gather and analyze metrics to benchmark the Operations Center workload/performance and identify trends in call center issues
  • Provide productivity, service level, and key performance metrics in support of business objective
  • Experience driving discussions with senior government personnel regarding trade-offs, best practices, project management and risk mitigation
  • Demonstrated ability to collaborate with stakeholders and business owners to provide guidance and recommendations on improving IT infrastructure
  • A proactive approach to identifying issues and problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address these.
  • Experience creating dashboards to track service health that appeal to both technical and non-technical audiences preferably with Splunk.
  • Excellent written and verbal communication skills, with a strong attention to detail and superior ability for problem solving.
  • Skilled at directing a large team, and executing responsibilities without direct supervisor.
  • A SME labor category has a minimum of 15 years’ experience and a master’s degree in addition to certifications. 5+ years of leadership experience managing 24x7 NOC teams.  A bachelor’s degree plus 20 years’ work experience may be substituted for a master's degree.
  • Successful candidate will have completed the following certification:
  • IT Infrastructure Library (ITIL) 4 certification and/or willing to achieve the certification
  • Must possess at least one of the following Cybersecurity Certifications: CCNA, CCNP, CCIE

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.