GDIT is seeking an experienced GDIT is seeking an experienced Network Operations Center (NOC) Chief to join its Intelligence and Homeland Security (IHS) Group. In this role you will perform as a domain knowledge expert with experience managing enterprise-level Network Monitoring and Service Desk support consisting of multiple Tiers, including 24X7X365 support, and providing monitoring and sustainment support from SW inception through operations. You will bring your demonstrated ability to understand government expectations and partner it with technology for desired business results. The qualified candidate will perform the following tasks:
• Monitor system health using government provided tools on a 24x7x365 basis • Track and monitor performance of all system components, provide status reports daily, and notify the Government of any significant degradation of service. • Oversee operational incident management and recommend enhancements of the customer’s monitoring suite of solutions, including working with service owners to ensure proper monitoring procedures are in place and necessary adjustments are made. • Track and monitor the health of the capability delivery services to include Scheduled and Emergency Maintenances • Manage all incident response and monitoring system in terms of Operations-Based, Ticket & Alert-Driven mindset • Assist the government in developing, maintaining, and updating catalog of standard operating and response procedures and protocols • Drive Ticket Deep Dive and develop strategies for improvement • Be a primary point of contact for the coordination of staff and resources and staff during outages and customer affecting events • Ensure Knowledge Base Articles are available for technicians to use • Gather and analyze metrics to benchmark the Operations Center workload/performance and identify trends in call center issues • Provide productivity, service level, and key performance metrics in support of business objective • Continuously review reporting requirements and current data collection methods to ensure efficiency. Work with teams to collaborate on the most efficient way to report and retrieve data • Experience driving discussions with senior government personnel regarding trade-offs, best practices, project management and risk mitigation • Demonstrated ability to collaborate with stakeholders and business owners to provide guidance and recommendations on improving IT infrastructure • A proactive approach to identifying issues and problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address these. • Experience creating dashboards to track service health that appeal to both technical and non-technical audiences preferably with Splunk. • Excellent written and verbal communication skills, with a strong attention to detail and superior ability for problem solving. • Skilled at directing a large team, and executing responsibilities without direct supervisor.
A SME labor category has a minimum of 15 years’ experience and a master’s degree in addition to certifications in the applicable subject matter area. A bachelor’s degree plus 20 years’ work experience may be substituted for a master's degree.
Successful candidate will have completed the following certification:
IT Infrastructure Library (ITIL) 4 certification.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.