Knowledge Management Engineer

The Knowledge Management Engineer shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content.  Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions. The Knowledge Management Engineer for the TSS Knowledge Management program would be responsible for the following items:

• Under limited supervision, designs complex information technology solutions based on capability and customer requirements.
• Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations.
• Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff.
• Provide outreach to assigned communities of interest consisting of:  In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities.
• Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNow.
• Excellent organizational, communication, and leadership abilities.
• Ability to organize and lead others; drives results by planning, prioritizing, and meeting tight required.
• Ability to work independently with a self-motivated attitude; capable of overseeing multiple projects simultaneously.
• Ability to work with individuals at all levels and with multiple practices across GDIT’s or organization.
• Must be able to be a self-starter, work independently and complete tasks efficiently with minimum supervision.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in library science, information science, or a related field (or equivalent experience)
• 5+ years of related experience
• Ability to travel to client sites as needed
• Demonstrated expert written and oral communication skills
• Strong inter-department communicator
• Deep analytical and problem-solving skills

PREFERRED QUALIFICATIONS:

• Professional KM Services experience.
• Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices.
• Proven experience working in a complex technology/enterprise solutions/systems implementation environment.
• Intermediate proficiency with MS Visio and MS Project.
• Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers.
• ITIL v4 Certification or relevant KM Certification.