The Knowledge Management Engineer shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content. Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions. The Knowledge Management Engineer for the TSS Knowledge Management program would be responsible for the following items:
Under limited supervision, designs complex information technology solutions based on capability and customer requirements.
Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations.
Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff.
Provide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities.
Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNow.
Excellent organizational, communication, and leadership abilities.
Ability to organize and lead others; drives results by planning, prioritizing, and meeting tight required.
Ability to work independently with a self-motivated attitude; capable of overseeing multiple projects simultaneously.
Ability to work with individuals at all levels and with multiple practices across GDIT’s or organization.
Must be able to be a self-starter, work independently and complete tasks efficiently with minimum supervision.
Bachelor’s Degree in library science, information science, or a related field (or equivalent experience)
5+ years of related experience
Ability to travel to client sites as needed
Demonstrated expert written and oral communication skills
Strong inter-department communicator
Deep analytical and problem-solving skills
Professional KM Services experience.
Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices.
Proven experience working in a complex technology/enterprise solutions/systems implementation environment.
Intermediate proficiency with MS Visio and MS Project.
Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers.
ITIL v4 Certification or relevant KM Certification.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.