Help Desk Analyst

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia
Onsite Workplace
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REQ#: RQ140281
Public Trust: None
Requisition Type: Pipeline
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

GDIT's team is looking for a dynamic Help Desk Analyst to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Job Requirements:

  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • Provides end-user software and hardware troubleshooting
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Administers e-mail, Microsoft office, etc.
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Maintains current knowledge of relevant technology as assigned
  • May coach and provide guidance to less-experienced professionals
  • May serve as a team or task lead

Qualifications:

  • EDUCATION: AA/AS or BA/BS or equivalent
  • Experience: 5+ years

What GDIT can offer you:

  • Full-flex work week
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employee
Travel Required: None
About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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