National Assistance Center Contact Center Representative - On Call - $17/hr (El Paso)

Clearance Level
None
Category
SCA
Location
El Paso, Texas

REQ#: RQ130899

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

Join us to help your fellow citizens in need.  

GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our National Assistance Center. In this critical support role, you will provide guidance, information, and assistance in an inbound contact center environment.  Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations.

Work Helping Others as a Contact Center Agent

We are looking to hire contact center agents to work in these critical support roles.  You must have flexible work hours and be willing to work a variety of shifts. You will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify). Training will be provided. This is an On Call opportunity.

A Day in the Life of a Contact Center Agent:

  • Impact the lives of others, by providing support to help individuals and families
  • Follow call guides to gather, enter and verify information to provide necessary assistance to aid in recovery
  • Adhere to established customer service and documentation standards necessary to provide the level of support required
  • Attend telephone skills and program information training sessions addressing policies, procedures, and the handling of confidential information related to personal information

Successful Candidates Are

  • Compassionate and empathetic with a passion for helping others
  • A proactive agent for change, with a passion for providing world-class customer service
  • Energetic and enthusiastic with a desire to achieve high levels of success
  • Able to thrive in a high-energy demanding environment that requires a sense of urgency

Qualifications

  • High school diploma or equivalent; AND
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
  • Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction
  • Flexible availability and willingness to work any shift (including EVENINGS and WEEKENDS)
  • Experience working with fax machines, computer software, and telephone technology
  • Outstanding interpersonal skills
  • Ability to successfully complete GDIT pre-employment screening (includes a criminal background check and drug test)
  • US Citizenship
  • Must be a Texas resident living within a 60 mile radius of our El Paso facility

This position is not yet funded. 

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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.