Customer Services and Information Technology Officer w/Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
Herndon, Virginia

REQ#: RQ92427

Travel Required: None
Requisition Type: Regular

  • We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.


    GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities in Herndon, Virginia.


    At GDIT, people are our differentiator. The Customer Services and Information Technology Officer will create training documentations in support of the customer training course for students. Create update and manage spreadsheets, powerpoint presentations for briefings. Use of Adobe, and other various software to create documents. Distribute documents to students for every class in timely manner.
     

    REQUIRED QUALIFICATIONS:

    • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
    • Minimum of 8 years related experience.
    • Proficient in reading, speaking and writing in the English language.
    • Possess a minimum of two years general administrative support work with demonstrated experience that provides the required knowledge, skills, and ability.
    • Excellent customer service skills.
    • Excellent organizational, reporting, and communication skills.
    • Proficient in the Microsoft Windows applications in Microsoft Office.

    WHAT GDIT CAN OFFER YOU

    • Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
    • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
    • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Develops technical solutions for the management of networks, software, hardware, configurations, and architectures. Provides interpretation to systems matters that are moderately complex in nature.

Provides troubleshooting support for system hardware and software issues that are highly complex in scope.

Trains end users on the proper use of hardware and software. May train large groups of end users.

Performs advance software installations and upgrades to operating systems and layered software packages.

Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions.

Leads data/media recoverability by following a schedule of system backups and database archive operations.

Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Ensures that performance and security of computers meet the needs of network users. Uses extensive independent judgement and is unsupervised.

Recognized subject matter expert in job area typically through advanced education and work experience. Manages large projects with limited oversight from manager.

Evaluates and assesses existing systems and plans long-term strategies.

May coach and review the work of less-experienced professionals.

May serve as a team or task leader. (Not a people manager)

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 8+ years of experience

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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.