Unified Communication Tier III VTC Technician (Shift Work Required) - TS/SCI REQUIRED

Clearance Level
Top Secret/SCI
Category
Systems Administration
Locations
Colorado Springs, Colorado
Washington, District of Columbia

REQ#: RQ86966

Travel Required: None
Requisition Type: Regular

GDIT is currently seeking a talented Unified Communication (UC) Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally.  The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center).  Responsibilities include Tier III resolution, projects and customer support for all managed networks.  Candidate must be familiar with the use of Cisco Call Manager, Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as required.

Flexibility Requirement:

  • NOC is 24x7 shift work; to include weekends and holiday for all employees
    • Day Shift: 6am – 2:30pm
    • Swing Shift: 2pm – 10:30pm
    • Mid Shift: 10:30pm – 6am

Skill Level Requirements:

  • Advanced Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, CUBE/VCS, CODECs and MCUs.
  • Technical knowledge of video streaming to include set top box and Vbrick.
  • Advanced Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
  • Technical knowledge of network topology.
  • Manage resource availability and conflicts for Video Networks.
  • Ensure compliance with VTC network security policies and procedures.
  • Possess understanding of TCP/IP, H323, E164 and SIP protocols.
  • Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment.
  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the Unified Communications environment.
  • Create and report all outage notifications and network related issues according to standard operating procedures.
  • Participate in engineering projects or upgrades as tasked by GDIT management.
  • Interface with vendors to ensure proper performance of tools and software packages.
  • Assist in Tier II responsibilities as tasked by GDIT management.
  • Provides system/equipment/specialized training and technical guidance to lower tier employees.
  • Provide After Action Reports (AARs) for Problem Management resolution.
  • Participate in special projects as required by GDIT Management.

Key Competencies:

  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment.

Education Requirement:

Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 5+ years of directly related work experience.

Certification Requirement:

Security+ CE

Certification Preferences:

Network +

CCNP Collaboration (Highly Desired)

ITIL Foundations

Clearance Requirement:

Must have a TS/SCI Clearance and the ability to obtain required Polygraph

Additional Job Description

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

The likely salary range for this position is $72,000 - $108,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.