Event/Problem Manager

Clearance Level
Top Secret
Category
Program Management
Location
Doral, Florida

REQ#: RQ68032

Travel Required: Less than 10%
Requisition Type: Pipeline

GDIT is hiring a Event/Problem Manager in support of the USSOUTHCOM SCITES Program.

Responsibilities:

  • Determines AO Uniform event thresholds, monitors events within the AO Uniform environment, and coordinates/ensures appropriate responses.

  • Creates criteria to determine categorization or escalation of events as problem, incident, or as event notifications.

  • Ensures notation in Event Log. Captures event data to build Event Catalog.

  • Provides leadership in problem identification, recording, investigation and diagnosis with the intent to prevent incidents from occurring. 

  • Determines and implements temporary solutions available to incident management.

  • Develops final solutions for known errors. Creates and maintains Known Error Data Base (KEDB). 

  • Performs trend analysis of incidents and known errors to prevent or mitigate recurrences. 

  • Works with CM, Change, and operational staff for problem resolution and closure.

  • Participates in special projects as required.

REQUIRED QUALIFICATIONS:

  • TS Clearance with ability to obtain TS/SCI

  • Some shift work may be required

  • Travel up to 10%


DESIRED QUALIFICATIONS:BA/BS (or equivalent experience), 5+ years of experience; DoD 8570 cert

#SCITES #SCITESGDITJobs #SCITESGDITReferrals

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.