Service Desk TechnicianKey West, FLSecret Clearance required General Dynamics is seeking (2) an experienced service desk/help desk administrators to assist supporting our customer in Key West, FL.Will perform standard troubleshooting and software resolution tasks via phone or in person.Collect and perform analysis on complex information from system users to formulate the scope and objectives of the systemPrepare complex flow charts, models, and proceduresConduct feasibility studies to design possible system solutionsConduct complex form design and layout activitiesPrepare systems specificationsDevelop technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systemsPerform detailed analysis and systems designsMay coach and provide guidance to less-experienced professionalsMay serve as a team or task leadEDUCATION:BA/BS degree (or equivalent or combination of relevant education, training and experience)EXPERIENCE: 5+ years of overall experienceCERTIFICATIONS:
IAT level II Certification (i.e. Security+ or CySA+ or SSCP etc.)MD-100 (Microsoft Desktop Test - if you do not have can get prior to start)#armajobs
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.