At GDIT, people are our differentiator. As a Deputy Program Manager (PM) for the Customer Endpoint Bridge, you will provide leadership of a program that provides 29,000 domestic and international customers with modernized, state of the art, and consolidated customer support services. This includes the enterprise service desk, desk-side support and maintenance, account, asset, and the security management services the Department of State requires to successfully carry out its foreign policy mission. The Deputy PM shall ensure the contractor’s organizational changes occur on the program and shall be an additional authorized interface with the Government contracting officer, COR and government task managers (GTM) for the TO.
Under the direction of the Program Manager assist with organizing, directing, and managing all aspects of contract organizational change and operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations.
In this role, a typical day will include:
Provide assistance with overall direction of program activities.
Manage and maintain contractor interface with the senior levels of the customer’s organization and building relationships with Senior Government officials based on mutual trust.
Direct and oversee the planning of organization changes through the successful delivery of program IT enterprise capabilities and outcomes to the customer and their missions. Ensure SLA’s and other contractual obligations are met by the program while sustaining established financial targets.
Assembling and leading an engagement team focused on delivering customer value through the application of continuous service improvement, customer experience, and security management practices.
Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations.
Working with the government, other vendors and teaming partners to integrate systems for optimal performance.
Mentoring, coaching, and developing staff to ensure ongoing performance and professional growth.
Ensuring that we meet key milestones, deliverables, and service levels throughout the life of the program.
Collaborating on the development of business and technical strategies and solutions that drive growth, strengthen economics, and improve customer value.
Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business.
Perform financial management with profit and loss responsibility for the Business Area, with the responsibility to meet or exceed financial targets.
Minimum/General Experience: This position requires a minimum of ten years progressive experience in managing/leading federal IT Programs in similar size and complexity, including experience with IT services and infrastructure programs, using Agile software development, and DevSecOps methodologies. Experience should include:
Prior experience supporting programs of similar size and scope.
Experience with management and supervision of a significant number of staff (200-400) of various labor categories and skills in federal projects/programs of similar size and scope.
Experience as a program level change agent using KPIs to track those changes.
Significant proposal preparation and costing/pricing analysis skills.
Must have the ability to present strategies and solutions effectively, and to be a persuasive communicator on program and technical issues.
Experience gathering customer requirements for large complex services to develop solutions focused on long term goals.
Demonstrated experience with the management and supervision of a significant number of Tier 1 - 3 engineers of various labor categories and skills in projects similar in size and scope;
Must have a DoD Secret clearance and the ability to obtain a Top-Secret clearance
Minimum Education and Certifications:
A BA/BS degree (computer science/systems, information systems/technology, engineering/engineering technology, software). Masters preferred
ITIL Intermediate Level Certification
Must obtain one of the certifications from DoD 8570.01-M Information Assurance Management (IAM) Level I or Information Assurance (IAT) Level I .
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.