General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of help desk professionals. Employees in this role will serve as the first point of contact for IAE customer seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers issues.
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
Places outbound customer service or customer satisfaction calls, as required by client
Completes call guides; gathers and verifies required information
Attends telephone skills and program information training sessions; adheres to established levels of service
Adheres to established customer service and documentation standards within required time frames
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
Ability and willingness to work remotely in a quiet work environment free from distractions
High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
A quiet place to work in your home free from distraction
Louisiana residency within a 60 mile radius of our Bossier City facility
Willingness to work in office at our Bossier City facility when COVID restrictions are lifted
Shift work between the hours of 8AM to 8PM CST, Monday - Friday
1 or more years of experience working in a contact center or help desk environment
M-F, 7 AM to PM CST
Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
#ITCContactCenter #GSAFSDEG #TSSCE
US Citizenship is required - Must be able to obtain and maintain a government security clearance.
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.