Quality Assurance Manager

Monitoring the production line and doing periodic Quality Control checks

Implementing improvements to production processes that lead to overall increases in product quality

Working together with project leaders to discuss solutions to quality issues

Satisfying customer expectations about the product's quality

Creating production plans for new products to guarantee quality from stage one

Scheduling project plans along with the project team to fit project deadlines

Writing reports on design, pre-production, and production to check on the quality status of the product at

all stages of production and inform the rest of the production team

Auditing materials provided by suppliers to assure quality before incorporation into the product

Assessing the product's quality by testing for a range of features and seeing how the product performs

       under stresses like impact, temperature, humidity, etc.

Investigating causes of quality problems and proposing solutions

Training new Quality Control employees

Utilizing extensive knowledge of the product's inner workings to diagnose problems

Continuing education on newly developing Quality Control techniques

Implementing methods to inspect, test and evaluate products and production equipment

Ensuring that products adhere to quality standards

Preparing reports by collecting, analyzing, and summarizing data

Working according to deadlines for the delivery of products

Training and managing production line staff in production practices and quality assessment of goods

Tracking products through the manufacturing process to guarantee that each part of the process is correct

Performing detailed and recorded inspections of final products so the products are up to industry and

company standards

Eliminating products that are not up to standards and finding the reasons for product problems

Be a highly motivated, result-oriented self-starter who can deliver results with minimal guidance

Define, build, analyze, and monitor Key reporting Results and KPIs that inform product strategy

Analyze and report on customer behavior, sentiment, and outcomes to non-technical mission partners

Collect, process, clean, transform, and validate data from a variety of sources so that it can be used for

Develop analytical insights around the overall customer experience and how product impacts the entire

Service delivery

Quality Manager Minimum Experience and Qualifications:

Management, Teamwork, Leadership, Eye for Detail, Thoroughness, Reporting, Quality Control (QC),

Quality Assurance (QA), Reading Specs and Schematics, Cool Under Pressure, Conflict Resolution, Problem Solving, Multi-Tasking, Auditing, Mechanical Engineering, Manufacturing, Timeliness, Scheduling, Product Knowledge, Employee Education/Training, Product Testing, Communication, Innovation

• 2+ years of experience in supporting the knowledge sharing needs of teams by facilitating cross community members to assist each other with sharing experiences, suggesting new ideas, and exchanging information on community issues and challenges the group is facing
• Experience identifying with and understanding of customer needs, feelings, and motives – through both qualitative (interviews, panels, etc.) and quantitative means
• Create telling stories from diverse analytic and behavioral inputs
• Knowledge of SharePoint 2016 and Office 365 platforms
• Ability to pick up new technologies, assess their value, and apply to current operations
• Ability to contribute to the identification of client needs, development of overall strategy to address needs, recommendation of appropriate solutions, and manage expectations
• Ability to organize, manage, develop, and facilitate knowledge sharing and knowledge transfer