Customer Service Representative - SkillBridge Program - Oct. Start Date!

Clearance Level
None
Category
Customer Service
Locations
Las Cruces, New Mexico
Remote, Based in New Mexico
Remote, Based in Texas

REQ#: RQ98803

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Pipeline

*** This is an unpaid fellowship through the Department of Defense (DoD) SkillBridge Program. ***

This is program that encourages service members to capitalize on training and development opportunities throughout their military career so that they may grow and developer as professionals fully capable of serving the Nation.  The fellows selected for this role will not receive compensation or benefits from GDIT and will not be an employee, agent, or contractor of GDIT but rather will remain an employee of the DoD and will receive compensation and benefits through the DoD.  This duration of this fellowship will be approximately 12 - 16 weeks but could be shorter or longer. Training will be conducted by an instructor and include self-paced modules. This opportunity is also available to military spouses and veterans.  

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Do you enjoy providing excellent customer service? Is helping callers resolve their questions regarding insurance claims and how their Medicare benefits coordinate with other insurance coverage something you can do?  If so, then GDIT is looking for candidates like you!

As a Customer Service Representative, you will respond to questions from customers regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment. Candidates should reside within a reasonable commuting distance to the Las Cruces, NM areas.

After 5 weeks of onsite training, you will be able to work 100% from home OR within the office Las Cruces, NM. Once COVID restrictions are lifted, these roles are typically expected to work from a GDIT office. Potential for remote work pending manager approval.

The next start date is October 18th.

Responsibilities

  • Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.

  • Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.

  • Assist with side-by-side mentoring for new employees during and after training as needed.

  • Assist in monitoring and analyzing quality of all department work and recommend actions for improvement.

  • Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.

  • Assist in information reporting and development as needed.

  • Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released.

  • Proofread documents for grammatical and correctness and adherence to standards and formats.

  • Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program.

  • Assume coordination responsibility for department in absence of supervisory staff.

  • Assist in the design, development, and writing of BCRC area processing procedures and maintain department records.

  • Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a step by step process to review the request, conduct necessary research and make valid updates to beneficiaries’ records.

DoD SkillBridge Eligibility:

  • Have served at least 180 days on active duty

  • Is within 6 months of separation or retirement

  • Will receive an honorable discharge

  • Have taken any service TAPS/TGPS

  • Have attended or participated in an ethics brief within the last 12 months

  • Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.

  • Must be able to type 20 WPM; 30 WPM preferred

  • Ability to be flexible to work any 8 hour shift between the hours of 7am - pm CST Monday through Friday required

  • Experience working with a PC and in a Windows environment is required

  • Demonstrated ability to communicate in English effectively; both verbally and in writing is required

** PLEASE NOTE: If you do not already have a Secret Clearance or higher, you must be able to successfully pass background investigation and a drug test within the allotted timeframe

#GDITSkillBridgeOpportunities

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.