GDIT is currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring and advanced support for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III level endpoint troubleshooting, configuration, maintenance, and resolution. The candidate must be familiar with VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), Cisco Video Communications Server (VCS), SharePoint, and other web support tools as needed.
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers
Manage resource availability and conflicts for Video Networks
Ensure compliance with VTC network security policies and procedures
Possess understanding of H323, E164 and Protocol Stack
Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
Interface with vendors to ensure proper performance of tools and software packages
Provide After Action Reports (AARs) for Problem Management resolution
Assist junior technicians with daily tasks and training as necessary
Participate in special projects as required by GDIT Management
Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service orientation
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Shift Work is required (work center is 24/7).
Must have a TS/SCI Clearance and the ability to obtain Poly.
Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience
5-8 years of directly related experience in network or VTC administration and support
Security+ CE required
Network + (desired)
ITIL Foundations (desired)
Must have a TS/SCI Clearance and the ability to obtain required Polygraph
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.