General Dynamics Information Technology (GDIT) is seeking Cloud Account Navigators (CAN) to act as a liaison between our client’s mission business areas and out technical support services teams. The positions will support GDIT’s established managed service offering in a multi-cloud environment utilizing an ITSM/ITIL framework. GDIT will deliver a MSP solution which will optimize and ensure continued performance excellence during the cloud migration and continued cloud operation of critical client business systems.
The CAN will be the primary interface/liaison between our end-users/client mission project owner/s and our cloud IT service support teams. In this role, you will provide guidance and insight to the mission project owner/s on delivered cloud environments and technologies supporting their individual project needs, uncover and translate customer requirements, assist in the development of cloud technical product roadmaps, be front line to the mission project owner/s on our product delivery process and engineer/architect technical solutions across a host of unique product-lines including cloud-based environments, platforms, and CI/CD pipelines. The role will be utilized as a trusted agent for both the customer leadership and GDIT. Responsibilities will include:
Provide mission project owner/s insight into the cloud technologies and services supporting their business mission and end users
Understand and uncover technical requirements from our client’s mission project owner/s.
Work with our technical support and Project Management Office (PMO) teams to translate business requirements for our cloud technical teams to action.
Work with our technical teams to architect secure, highly automated cloud IT services and processes that scale.
Become a well versed in our clients Cloud enterprise toolchain to help mission project owner/s better understand end-to-end IT solutions being delivered.
Work with our cloud IT support teams to drive business focused initiatives that improve operational efficiency and scalability of the platform and applications that support individual mission project owner/s.
Work with mission project owner/s and PMO to build a near and long-term technical product roadmap for each mission project owner.
Be the primary technical liaison between our customer and our internal cloud IT support teams.
Be the facing delivery liaison to the mission business owner/s for our IT cloud support teams.
Assist our customer with unique tasks including migration of client apps to the cloud
Assist PMO in the develop and own our customer delivery process to ensure seamless deployment of new capability
5+ years of experience in a customer facing, cloud consultative technical support or professional services organization
Strong knowledge of AWS & Azure cloud services and their configurations.
Experienced with DevOps engineering practices, comfortable with diverse technical problem sets across the tech stack.
Experience in delivering platforms as a service (PaaS)
Understand modern cyber security software and secure software systems with cloud-based infrastructure.
Comfortable operating in environments subject to regulatory, compliance, and risk-based security requirements.
Excellent client communication and interpersonal skills.
Ability to look into the future and predict what features and tools our customer will want and need.
Experience translating user requirements into cloud based technical requirements to be worked.
Experience with CI/CD delivery of cloud services and solutions
Experience in a customer-facing role, with a high level of comfort leading client conversations related to translating business needs and how in place cloud technologies may or may not be able to meet those needs – work with cloud IT technical teams to identify solutions and alternatives
Experience with ServiceNow
Experience with ITSM/ITIL framework
Experience working with Agile teams
Active DOD Secret Clearance
Certifications with cloud technologies such as AWS, Azure
Education and Experience
Bachelor’s degree in computer science, engineering or equivalent experience
Experience in proving IT support services within an ITSM/ITL framework
Experience in delivering ERP/SAP application solutions and services
May be required to attend planning events or to work from a secured location
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 8+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.