Help Desk Technician

Clearance Level
None
Category
Systems Administration
Location
Falls Church, Virginia

REQ#: RQ131582

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

GDIT has a Help Desk Technician opportunity which will support our infrastructure in Falls Church, Virginia.

At GDIT, people are our differentiator. In this role, a typical day will include:

  • Providing installation, maintenance, and troubleshooting support of information systems applications and related peripheral hardware.
  • Working closely with GDIT employees to ensure IT tickets are responded to, and resolved, in a timely manner.
  • Monitoring and responding to hardware and software problems with a variety of testing tools and techniques.
  • Providing onsite support for other technical and organizational groups including hands-on/eyes-on assistance for remote teams.
  • Offering technical support and training to end-users.
  • Expanding current knowledge of relevant technology as assigned.
  • Maintaining systems for conference rooms and associated AV components.
  • Participating in special projects as required.

Required Qualifications in order to be considered:

  • 5+ years of directly related experience supporting end-user computing OR an Associates Degree and 3+ years of related experience.
  • Experience with Microsoft Windows operating systems, and common applications (e.g. Microsoft Office).
  • Experience with Windows and Mac desktops, laptops, mobile devices (iOS, Android), and application support.
  • Solid understanding of basic networking principles.

Desired Competencies:

  • Operational knowledge of the following is a plus: Active Directory, Group Policy, SharePoint, and Microsoft System Center products.

Attributes of Success:

  • Strong written and oral communication and excellent customer service skills.
  • Problem Solver.
  • Results driven.
  • Proactive.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.