Continuous Service Improvement Manager

Clearance Level
Quality Assurance
Huntsville, Alabama

REQ#: RQ44351

Duties include but are not limited to:

  • Provides leadership across the contract for the CSI and Quality Management programs.
  • Establishes contract policy and practice for CSI and monitors compliance with internal and NASA policy.
  • Educates managers and employees regarding CSI and Quality Program policies and practices.
  • Assigns Center quality representatives and interacts with NASA SIM and quality counterparts.
  • Serves as executive secretary of the Quality Council.
  • Serves as primary POC for external quality certification auditors, including ISO and ITIL initiatives.

Education and Experience Qualifications:

  • Bachelor’s degree required.
  • 10 years experience managing the Continuous Service Improvement (CSI) program for a contract, which includes the Quality Program.
  • Experience defining policy and practice for CSI, and educating managers and employees.
  • Experience with external quality certification auditors, including ISO and ITIL initiatives.
  • Experience establishing contract policy and practice and monitoring compliance with internal and government client policy.
  • Current or previous NASA experience highly desired.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.